Vasey Facility Service

Zionsville company of four decades, started by Bill Vasey and now one of central Indiana’s largest facility services firms, with technicians working from Indianapolis out to Lafayette, Muncie, Bloomington and Terre Haute. They make the distinction this directory usually has to make for a reader: their brand list is split into heating and air conditioning, plumbing, and a separate commercial refrigeration and kitchen equipment section, so what they service on the kitchen side is stated rather than implied, covering True, Traulsen, Delfield, Randell, Victory, Manitowoc, Hoshizaki, Scotsman, Blodgett, Frymaster, Pitco, AccuTemp and Wolf among others, plus the refrigeration systems behind them. Alongside that they run commercial HVAC, plumbing, building automation, air purification and sewer and drain work, with a strong preventive maintenance emphasis. The distinctive offering is their Guaranteed Lifetime Protection programme: one annual fee under which they take responsibility for keeping equipment in condition and replace it at no extra cost if it fails, which shifts the risk onto them and is unlike anything else in this directory. A LINC Service member. Note on reaching them: their online form is for non-emergency requests only, with a callback the next business day, so a genuine emergency means phoning.

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Their service request page says to call the main number for immediate assistance in an emergency, and that their online form is for NON-emergency requests only, with dispatch calling back the next business day between 7:30 and 4:30. No round-the-clock claim is made, so emergencies go by phone.

Guaranteed Lifetime Protection: annual fee, replacement at no extra cost

Taken from their own website during verification. A cheaper rate with nothing behind it can cost more than a dearer one with ninety days of cover, so it is worth confirming the terms still apply when you book.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Manitowoc Indigo/NXT/NEO cubers (27 codes)
• Blodgett BCT and BLCT combis (26 codes)
• Frymaster M3000 controller fryers (21 codes)
• Scotsman Prodigy series cubers (16 codes)
• Hoshizaki FM-series flakers and F/FD modular flakers (16 codes)
• True T-series and GDM reach-ins (16 codes)
• Pitco Solstice and SG/SSH fryers (15 codes)
• Traulsen Intela-Traul reach-ins (14 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What walk-in repairs cost
• What ice machine repairs cost
• What oven repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Walk-in not cooling
• Reach-in not cooling
• Freezer icing up
• Ice machine not making ice

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