Clark Service Group

Lancaster headquarters of a company that has been an independent corporation since 2017, when Glenn Clark Jr bought the service and parts division of Clark Associates, a business his father and uncle founded as an electrical contractor and which has served foodservice for more than 50 years. Now over 100 technicians, 100 percent self-performing, covering more than 2,000 cities and towns from six branches. Two of those branches sit in this directory’s coverage: the Lancaster headquarters and a northern Pennsylvania branch at Hanover Township near Wilkes-Barre. Covers installation, proactive maintenance, responsive repair and warranty management across grocery, senior living, restaurants, schools, convenience stores, hotels, government and healthcare. Authorized service agent for more than 250 manufacturers, publishing a searchable list of over 900 brands it services; the brands shown on this listing are those from their list that this directory tracks, so if yours is not shown, search theirs before assuming. Runs a full parts counter at every branch, weekdays 7:30 to 4:00, thousands of OEM parts for same-day collection and overnight shipping anywhere in the continental United States. Credentials are unusually deep: a CFESA Certified Company with CFESA Master Technicians, plus ServSafe, CFSP and CRFP certified team members, background checks required of all technicians, and a CFESA Customer Service Award in 2018. Two response promises worth holding them to: four hours for product loss or safety issues, and a call back within 30 minutes for after-hours emergencies. One practical note: a single toll-free number covers every branch, advertised as "eight states, one phone number", with no local line published anywhere; their About page says nine states while the service area page says eight.

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Two published response promises, in their own words: a four-hour response time for product loss or safety issues, and for after-hours emergencies, leave a message and expect a call within 30 minutes. Customer care runs weekdays 7:30 to 5:00, with 24/7/365 service advertised. Untested.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Manitowoc Indigo/NXT/NEO cubers (27 codes)
• Blodgett BCT and BLCT combis (26 codes)
• Rational SCC series combi ovens (23 codes)
• Frymaster M3000 controller fryers (21 codes)
• Hobart LXi/AM15 door dish machines (18 codes)
• Perlick BBS/SDB and HP-series units (17 codes)
• Scotsman Prodigy series cubers (16 codes)
• Hoshizaki FM-series flakers and F/FD modular flakers (16 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• What walk-in repairs cost
• What dish machine repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Walk-in not cooling

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