Follett ice machines, ice storage, and dispensers are found in healthcare, hospitality, and foodservice. Water quality and dispensing mechanisms drive most service.
5 companies in this directory state on their own website that they service Follett equipment. This directory is independent and not affiliated with Follett; for warranty work, check with the manufacturer first, because using an unauthorized company can void cover. Our warranty guide covers how that plays out.
Terms are taken from each company's own website. Companies not listed here may still stand behind their work without publishing a period, which is worth asking on the phone.
Ohio company covering commercial foodservice equipment, HVAC and construction for restaurants and retail across Cincinnati, Dayton, Columbus, Cleveland and Lima, so one of the widest single-company footprints in this directory. Read the full check
Services: cooking, refrigeration, ice machines, dish machines +4 more
3019 Hempland Road, Lancaster, PA 17601
Lancaster headquarters of a company that has been an independent corporation since 2017, when Glenn Clark Jr bought the service and parts division of Clark Associates, a business his father and uncle founded as an electrical… Read the full check
Services: cooking, refrigeration, dish machines, ice machines +3 more
5510 Brownsville Rd, Pittsburgh, PA 15236
Hours: Office Mon-Fri 8:00-3:00, technicians Mon-Fri 8:00-4:00, on-call Mon-Thu after 4:00pm only, closed weekends
Pittsburgh company on Brownsville Road, run by president Randy Koonse, serving commercial and institutional kitchens. We called the published number during business hours and a person answered, confirming the business. Read the full check
Services: cooking, refrigeration, ice machines, dish machines +1 more
225 Valley Street, South Williamsport, PA 17702
Family-owned commercial refrigeration specialist in South Williamsport, in business since 1972 and owned and operated by the Dieffenbach family since 1982, currently under John H. Dieffenbach III. Read the full check
Services: HVAC, ice machines, installation, parts +2 more
4235 Produce Road, Louisville, KY 40218
Hours: Mon-Fri 8am-5pm
After hours (national line): 855-463-5908
Louisville branch of Whaley Foodservice, a CFESA-certified company founded in 1944 and now part of Unlimited Service Group, which bills itself as the largest commercial foodservice and HVAC equipment repair company in the United… Read the full check
Services: coffee, cooking, slicers & mixers, hoods +7 more
Also: terms published
Most commercial service companies work across brands and describe themselves as servicing all makes and models rather than listing every manufacturer. 101 companies in this directory cover commercial refrigeration, which is the wider pool to search if nobody above covers your area.
Brand experience matters most for equipment with proprietary controls, for warranty work, and for parts availability. Ask whether the company stocks parts for your specific model, since first-visit completion depends on what is already on the truck.
We publish the manufacturer fault tables for this brand, split into what an operator can safely do and what needs a technician:
Browse all brands, or find companies by metro area and service type. If your company services Follett equipment and is not listed, add a free listing.
Last updated August 22, 2026