Whaley Foodservice (Louisville)

Louisville branch of Whaley Foodservice, a CFESA-certified company founded in 1944 and now part of Unlimited Service Group, which bills itself as the largest commercial foodservice and HVAC equipment repair company in the United States. Whaley reports 82 years in business, roughly 380 technicians, 24 to 25 locations, and 10,000 businesses serviced. Notably 100 percent self-performing: no subcontractors, all work handled in-house by factory-trained, CFESA and Training Unlimited certified technicians. Factory-authorized warranty agent for Welbilt, Middleby brands, Alto-Shaam, Rational and others, across roughly 97 published manufacturer lines. Covers hot side cooking, refrigeration and ice machines, warewashing, food prep, beverage and coffee equipment, and HVAC including exhaust, with 24/7/365 service and a 90-day parts and labor guarantee. The Louisville location is on call 24/7/365 and explicitly also services Lexington. It covers cooling and refrigeration, cooking, coffee and beverage machines, food preparation, dishwashing and warewashing, warming and holding, waste management equipment, and HVAC. Unusually, this branch also offers in-shop repair on site for small appliances rather than on-site service only. Branch hours are Monday to Friday 8am to 5pm with an area manager on site.

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90-day parts and labour warranty

Taken from their own website during verification. A cheaper rate with nothing behind it can cost more than a dearer one with ninety days of cover, so it is worth confirming the terms still apply when you book.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Blodgett BCT and BLCT combis (26 codes)
• Rational SCC series combi ovens (23 codes)
• Frymaster M3000 controller fryers (21 codes)
• Perlick BBS/SDB and HP-series units (17 codes)
• Scotsman Prodigy series cubers (16 codes)
• Hoshizaki FM-series flakers and F/FD modular flakers (16 codes)
• True T-series and GDM reach-ins (16 codes)
• Pitco Solstice and SG/SSH fryers (15 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• Slicer and mixer repair costs
• What ice machine repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Hood cleaning schedule (NFPA 96)

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