Koonse Food Equipment Service

Pittsburgh company on Brownsville Road, run by president Randy Koonse, serving commercial and institutional kitchens. We called the published number during business hours and a person answered, confirming the business. Their services page lists a long roster of manufacturers split between cooking and parts on one side and refrigeration on the other, so both sides of the kitchen are covered. The site names the people you would actually deal with, with separate contacts for parts and for service and warranty work, and publishes a direct parts line, which saves a transfer when you know you need a part rather than a technician. The most useful thing they publish is the limits of their cover, stated plainly: office 8:00 to 3:00 and technicians 8:00 to 4:00 Monday to Friday, on-call technicians Monday to Thursday after 4:00pm, and closed at weekends. Almost nobody publishes the hours they cannot cover, and knowing now that a Friday night or Saturday breakdown needs a different call is worth more than a vague promise. Their contact page carries a Certified CFESA Company badge while the rest of the site shows the plain CFESA member logo; we show the certified badge only where CFESA’s own directory confirms it, so it is not shown here. Note the site is served without HTTPS.

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Unusually specific, and worth reading before you need them: office hours Monday to Friday 8:00 to 3:00, technicians Monday to Friday 8:00 to 4:00, on-call technicians available Monday to Thursday after 4:00pm only, and closed at weekends. No Friday night, Saturday or Sunday cover is offered.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Manitowoc Indigo/NXT/NEO cubers (27 codes)
• Blodgett BCT and BLCT combis (26 codes)
• Hobart LXi/AM15 door dish machines (18 codes)
• Henny Penny OFE/OFG open fryers (17 codes)
• Perlick BBS/SDB and HP-series units (17 codes)
• Scotsman Prodigy series cubers (16 codes)
• Hoshizaki FM-series flakers and F/FD modular flakers (16 codes)
• True T-series and GDM reach-ins (16 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• What walk-in repairs cost
• What ice machine repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Walk-in not cooling

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