Hank's Refrigeration

Family-owned company founded in 1998 as a father-and-son venture in Norton, which is why this listing sits in the Akron metro rather than Canton, though they serve Akron, Canton, Cleveland and Medina and travel statewide for larger commercial projects. Commercial refrigeration is the core: walk-in and reach-in coolers and freezers, ice machines new and used, replacement walk-in doors, gaskets and seals, with maintenance contracts and equipment leasing. Publishes a specific and checkable claim, naming itself an authorized warranty service centre for Hoshizaki, Manitowoc and Scotsman ice machines, for True, Beverage-Air, Norlake, Delfield, Traulsen, Perlick, Bally, Koldpak and Crown Tonka coolers and freezers, and for Copeland and Tecumseh compressors, which is a more precise statement than the usual services all brands. Also installs kitchen exhaust hoods and ventilation, and does commercial HVAC including rooftop units, boilers and sheet metal, where its Trane, Carrier, York and Rheem authorizations sit rather than on the kitchen side. Technicians are EPA certified and the company is licensed, bonded and insured. A residential heating and cooling division exists alongside the commercial work.

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Their claim, in their own words: open 24 hours a day, seven days a week for emergency service on all makes and models, with after-hours warehouse access for emergency parts, and callers always reaching a real person rather than a call centre. Office hours are weekdays 8:00 to 4:00. Untested.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Manitowoc Indigo/NXT/NEO cubers (27 codes)
• Perlick BBS/SDB and HP-series units (17 codes)
• Scotsman Prodigy series cubers (16 codes)
• Hoshizaki FM-series flakers and F/FD modular flakers (16 codes)
• True T-series and GDM reach-ins (16 codes)
• Beverage-Air WTR, UCR and HF cabinets (15 codes)
• Traulsen Intela-Traul reach-ins (14 codes)
• Scotsman Flaker/nugget machines (13 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What walk-in repairs cost
• What ice machine repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Walk-in not cooling
• Reach-in not cooling
• Freezer icing up
• Ice machine not making ice

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