Arctic Restaurant Service & Supply
Verified Aug 2026Contact and details
| Phone | 270-216-2461 |
|---|---|
| [email protected] | |
| Manufacturer authorisation | authorised warranty provider for major brands including True Manufacturing, Manitowoc Ice, Henny Penny and Victory |
| Licence | KY HVAC Master #HM06616 |
| Website | arcticrestaurantsolutions.com |
| Address | 1520 Island Ford Road #9421, Madisonville, KY 42431 |
| Service area | Western Kentucky and surrounding areas from a base at Madisonville |
| Phone check | One number serves as both phone and text line, with a separate number, 270-679-1144, for text announcements. Not yet dialled. |
| Services | Cooking Equipment, Commercial Refrigeration, Ice Machines, Dish Machines & Warewashing, HVAC, OEM Parts, Installation, Preventive Maintenance |
| Brands serviced | Amana, Bakers Pride, Berkel, Blodgett, Bunn, Cleveland Range, Delfield, Duke, Frymaster, Henny Penny, Jackson, Manitowoc, Middleby Marshall, Scotsman, Southbend, Star, Stoelting, Toastmaster, True, Turbo Air, TurboChef, Victory, Vulcan |
| In business since | 1973 |
| 24/7 emergency | Yes |
| CFESA certified | Not confirmed |
About this company
Family-owned company at Madisonville serving western Kentucky since 1973, so over fifty years, and listed under Owensboro as the nearest metro we cover rather than because they are based there. Publishes a Kentucky HVAC Master Licence, HM06616, which is checkable in a way most credential claims are not, and describes itself as an authorised warranty provider for major brands including True Manufacturing, Manitowoc Ice, Henny Penny and Victory. The equipment list is unusually broad and covers both sides: fryers and griddles, gas and electric ranges, convection, pizza and combi ovens, steamers and kettles, reach-in coolers and freezers, ice machines and walk-ins, dish machines, plus commercial HVAC. They sell and service, stock parts with special orders typically arriving in three to four business days, and run planned maintenance programmes. The distinctive offering is REFRIGERATED TRAILER RENTAL with free delivery within 60 miles, useful for events, seasonal peaks or while a walk-in is down, and the second mobile refrigeration option in this directory. Emergency service is described as 24/7 against weekday office hours of 8:00 to 4:30. A CFESA member and part of the ISC Buying Group; no company certification is claimed, so no certified badge appears here.
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Hours and after-hours cover
Their emergency services page says they are there 24/7, because in the restaurant business emergencies do not wait for business hours, against published office hours of weekdays 8:00 to 4:30. Untested.
Temporary refrigeration while you wait
Refrigerated trailer rental, short or long term, with free delivery within 60 miles.
Worth asking about on the first call if a walk-in is down with stock in it: a trailer on site the same day can be worth more than the repair itself. Our walk-in failure guide covers the first two hours, and our guide to renting temporary refrigeration covers what to ask before you agree.
Code on the display?
Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.
- Manitowoc Indigo/NXT/NEO cubers (27 codes)
- Blodgett BCT and BLCT combis (26 codes)
- Frymaster M3000 controller fryers (21 codes)
- Henny Penny OFE/OFG open fryers (17 codes)
- Scotsman Prodigy series cubers (16 codes)
- True T-series and GDM reach-ins (16 codes)
- Bunn Axiom and Infusion Series ICB digital-control brewers (15 codes)
- Cleveland Range SteamCraft Convection Steamers, electric and gas (14 codes)
Been quoted already?
What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.
Not sure what is wrong yet?
Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.
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