La Jon (Hobart Sales & Service) (Parkersburg)

Main office of an independent company trading as Hobart Sales & Service, describing itself in its own words as an INDEPENDENT AUTHORISED HOBART SERVICE PARTNER, serving as authorised service partner of Hobart Service, a division of ITW Food Equipment Group. That wording matters: a local business under a Hobart agreement rather than a Hobart factory branch. Founded in 1964 when William Pierson moved from Columbus, Ohio to Parkersburg to join his uncle Harry Herdman in the family business, expanding it into service and parts at Hobart’s prompting; Bill then spent six weeks on Hobart’s service programme at its Troy, Ohio headquarters learning the product line. Technicians today carry a combined 160 years of experience across food equipment, weighing and wrapping equipment, commercial refrigeration, cooking equipment and bakery equipment. Their territory is given as nineteen NAMED West Virginia counties rather than a vague region, from Wood and Ritchie in the west to Preston and Tucker in the east, plus parts of Ohio and Garrett County in Maryland, so you can check your own address against the list. Six repair lines are published separately: cooking equipment, dish machines, refrigeration, food prep, BAKERY equipment and WEIGHT AND WRAP, the last two being specialisms almost nobody else in this directory lists. They also stock genuine OEM Hobart parts locally, sell equipment and supply restaurant chemicals. Brands are Hobart, Baxter, Traulsen, Vulcan, Wolf, Centerline and Berkel. A second office at Clarksburg is listed separately. No hours or emergency cover are published, so ask when you call.

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No hours, after-hours or emergency claim appears on their site.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Hobart LXi/AM15 door dish machines (18 codes)
• Traulsen Intela-Traul reach-ins (14 codes)
• Baxter OV500 rotating rack ovens (11 codes)
• Berkel X13 slicers (10 codes)
• Vulcan VK/TR and ER/GR fryers (9 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• What walk-in repairs cost
• What dish machine repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Walk-in not cooling

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