Heartland Restaurant Equipment Services

Family-owned hot-side and cold-side company working out of Huntington since 1995, founded by Neil Kline and Steve Furnas, with Robert Thurston joining in 2010 and buying the business in January 2020. The useful thing here is scope: their technicians are trained on both sides, which they say plainly is meant to save you separate service calls, and the equipment they list runs from fryers, toasters, ovens, microwaves and slicers through reach-ins, cold wells, beer coolers, ice cream and slush machines to walk-in coolers and freezers, plus exhaust fans and make-up air, hinge kits, bearing greasing and belt replacement. They also lease ice machines and reach-in coolers, and sell and install new equipment. Customers named include restaurants, food trucks, schools, healthcare facilities, universities, floral shops and convenience stores. They publish a 28-county service area by name: Adams, Allen, Blackford, Cass, DeKalb, Delaware, Elkhart, Fulton, Grant, Hamilton, Henry, Howard, Huntington, Jay, Kosciusko, LaGrange, Madison, Miami, Noble, Randolph, Rush, Steuben, St. Joseph, Tipton, Tippecanoe, Wabash, Wells and Whitley. Two gaps to know about: no street address appears anywhere on their site, only the state, and the only number published is a toll-free line, so there is no local number or address to check against before you call.

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No after-hours, emergency or 24/7 claim appears anywhere on their site.

Leases ice machines and reach-in coolers, stated on their own site without terms or pricing.

Worth asking about on the first call if a walk-in is down with stock in it: a trailer on site the same day can be worth more than the repair itself. Our walk-in failure guide covers the first two hours, and our guide to renting temporary refrigeration covers what to ask before you agree.

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• What ice machine repairs cost
• What walk-in repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Hood cleaning schedule (NFPA 96)

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