General Parts Group (Fort Wayne)

Branch of General Parts Group, a CFESA-certified foodservice equipment service and parts network with more than 80 years in business, 30-plus locations, around 200 technicians, and Factory Authorized Service Provider status for over 400 manufacturer brands. Services cooking equipment, refrigeration, warewashing, HVAC including kitchen exhaust, food prep and holding units, and water filtration, across repair, planned maintenance, installation and replacement, and manufacturer warranty work. Every service call carries a 90-day guarantee. General Parts states it offers emergency repair 24 hours a day, but the route matters: call the BRANCH number, not the corporate line. The corporate 888 number reaches an automated system that reports the office is closed outside 8am to 4pm, while the branch number reaches an emergency line. Their customer portal carries service history and lifecycle cost reports, and an automatic status update system keeps you posted during a repair.

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A 24/7 or emergency claim appears on their site; the exact wording was not captured when this listing was verified. Untested.

90-day guarantee on every service call

Taken from their own website during verification. A cheaper rate with nothing behind it can cost more than a dearer one with ninety days of cover, so it is worth confirming the terms still apply when you book.

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• Slicer and mixer repair costs
• What walk-in repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Hood cleaning schedule (NFPA 96)

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