Hobart Service (Cincinnati / Dayton)

Factory-trained manufacturer service arm covering Cincinnati, Dayton, and Southwest Ohio. Repairs dishwashing systems, mixers, slicers, food processors, weighing and wrapping systems, and refrigeration using OEM parts, with most repairs completed on the first visit. Hobart Service runs a 24/7 call center 365 days a year across 125 service locations with about 1,500 technicians, a 75 percent first-call completion rate, and access to roughly $100 million in parts across 40,000+ SKUs. Technicians are trained and certified on all ITW-branded equipment. Emergency response level depends on the service plan: Care and Assurance offer optional 24/7 emergency coverage, Prosurance includes emergency repairs with a four-hour maximum response time. Calling the Hobart Service line reaches an automated prompt that asks for your zip code to route the call; we reached a person in about two minutes.

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Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Hobart LXi/AM15 door dish machines (18 codes)
• Traulsen Intela-Traul reach-ins (14 codes)
• Baxter OV500 rotating rack ovens (11 codes)
• Gaylord CG3-UVi water-wash ventilators (11 codes)
• Stero SD3 door-type dish machines (10 codes)
• Berkel X13 slicers (10 codes)
• Vulcan VK/TR and ER/GR fryers (9 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• Slicer and mixer repair costs
• What walk-in repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Hood cleaning schedule (NFPA 96)

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