Dine Company

Third-generation family business in Louisville, founded in 1982 by Neil Manias, whose background was research and development at Kentucky Fried Chicken and sales engineering at Henny Penny, starting as a single-product Henny Penny distributor and now run by his grandson Evan. Read the coverage carefully, because it differs by service: field repair covers Kentuckiana only, a named list of towns around Louisville, while sales, design and installation reach as far as Lexington, Cincinnati, Nashville, Evansville and Indianapolis. Repair work is hot side and food prep rather than refrigeration: fryers, griddles, charbroilers, ranges, combi and convection and pizza ovens, kettles, tilt skillets, steamers and steam tables, proofers, warmers and heat lamps, plus mixers, slicers, meat grinders, processors and blenders. Repairs carry a 90 day warranty. Two things here are rare. They accept DROP-OFF shop repairs at the Louisville store, taking countertop equipment like blenders, slicers and toasters as well as larger mixers, ovens and fryers, which can cost far less than a service call. And they are open on SATURDAY, 9:00 to 3:00, when almost everything else in this directory is shut. Also a 30,000 square foot store with new and used equipment, a parts counter, kitchen design in AutoCAD and Revit, and installation of hoods, walk-ins and cooklines. Honest about warranty work: if equipment is under manufacturer warranty they will point you to an authorised agent rather than take the job.

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Store hours Monday to Friday 8:00 to 5:00 and Saturday 9:00 to 3:00, with no after-hours or emergency claim. The Saturday opening is worth noting, since most of this directory is closed at weekends.

90-day warranty on repairs

Taken from their own website during verification. A cheaper rate with nothing behind it can cost more than a dearer one with ninety days of cover, so it is worth confirming the terms still apply when you book.

Shop service at the Louisville store for countertop items like blenders, slicers and toasters, and for larger mixers, ovens and fryers.

Bringing countertop equipment in can cost far less than a site visit, since it avoids the travel portion of the bill. Our drop-off repair guide covers what suits it, what does not, and what to ask before you go.

Fault code tables for makes this company services. Write the code down before clearing it; it is the most useful thing you can give a technician on the phone.

• Manitowoc Indigo/NXT/NEO cubers (27 codes)
• Henny Penny OFE/OFG open fryers (17 codes)
• Perlick BBS/SDB and HP-series units (17 codes)
• True T-series and GDM reach-ins (16 codes)
• Pitco Solstice and SG/SSH fryers (15 codes)
• Beverage-Air WTR, UCR and HF cabinets (15 codes)
• Turbo Air Reach-ins and Merchandisers (14 codes)
• Hatco Flav-R-Savor holding cabinets (13 codes)

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• Slicer and mixer repair costs
• What fryer repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Hood cleaning schedule (NFPA 96)

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