Contact and details
| Phone | 877-297-0389 |
|---|---|
| Toll free | 877-297-0389 |
| Published hours | 24/7/365 service line, staffed by their own employees per their site |
| Why no local number | REMCO publishes ONE number company-wide, the 24/7 service line 877-297-0389 in its site header, and no per-branch number for any of its seven locations. That is deliberate on their part rather than an omission: their own wording is that the dedicated customer service line is operated 24/7/365 BY REMCO EMPLOYEES to provide the most efficient response, so the single number is the product. Calling it reaches the company, not this branch directly. This branch's street address is genuine, which is what separates it from a coverage claim. The Hempt Road address in Mechanicsburg is the corporate headquarters, which is why this listing sits in the Harrisburg metro. |
| Manufacturer authorisation | COMMON OWNERSHIP, AND A CONFLICT WE ARE NOT RESOLVING SILENTLY. Smart Care lists REMCO's logo among its family of provider companies, alongside a note that each trades under its original name. REMCO's own site describes itself as an employee-owned company, 100 percent employee-owned since 2006, and does not mention Smart Care anywhere. Both statements are published by the companies themselves and they do not sit easily together; an acquisition that REMCO's site has not caught up with is the obvious explanation but it is a guess, so both are recorded rather than one being chosen. What matters for a reader either way: if you are comparing this listing against Smart Care Solutions or Advanced Mechanical Plus in this directory, you may not be comparing independent alternatives. |
| Website | remcopa.com |
| Address | 195 Hempt Road, Mechanicsburg, PA 17050 |
| Service area | Mid-Atlantic coverage from seven locations, spanning Delaware, the District of Columbia, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia and West Virginia |
| Phone check | A single 24/7 service line covers every location; no local number is published for individual branches. Not yet dialled. |
| Services | Cooking Equipment, Commercial Refrigeration, Ice Machines, HVAC, Plumbing, Electrical, Installation, Preventive Maintenance |
| In business since | 1977 |
| 24/7 emergency | Yes |
| CFESA certified | Not confirmed |
About this company
Corporate headquarters of an employee-owned company founded here in Mechanicsburg in 1977, which is why this listing sits in the Harrisburg metro; REMCO also opened an Allentown location in 1990 when it expanded into the Lehigh Valley, and runs a Pittsburgh branch listed separately. Ownership passed to the employees in the early 2000s and was 100 percent employee-owned by 2006, and it now runs 700-plus employee-owners and a fleet of over 500 service vehicles from seven locations. The commercial food service division is staffed by CFESA factory-trained technicians covering combi ovens, fryers, ranges and the rest of the cookline, alongside commercial refrigeration, HVAC, plumbing including gas lines, vacuum drainage and grease traps, electrical work with building automation, and facility management. Runs its own 5,000 square foot training centre containing a mock supermarket plus HVAC and plumbing systems, where technicians train in refrigeration, electrical, controls and EPA Section 608 certification, which is a level of in-house training almost nobody else in this directory publishes. One claim worth holding them to: the customer service line is described as operated 24/7/365 by REMCO employees rather than an outside answering service. A single toll-free line covers every location, with no direct local number published.
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Hours and after-hours cover
Their claim, in their own words: a dedicated customer service line operated 24/7/365 by REMCO employees rather than an outside service. Untested.
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