K&D Factory Service (Williamsport)

Williamsport location. Founded in 1945 by Bill Kraft and Spark Dixon as a clock repair business that evolved into kitchen equipment service. In 1963 Spark Dixon became a founding member of CFESA, the Commercial Food Equipment Service Association. By 1964 K&D had moved into factory-authorized service and acquired the service division of a Pennsylvania utility company, expanding into Scranton, Lancaster, and Allentown. The company joined Unlimited Service Group in 2021. Six Pennsylvania locations serving restaurants, healthcare facilities, schools, and hospitality operations. Factory-trained technicians and an authorised service agent, though their site does not name which manufacturers, covering cooking equipment, refrigeration including walk-ins, reach-ins and prep tables, ice machines, warewashing including pot and glass washers, beverage and coffee equipment, commercial HVAC, installation, equipment sales, and planned maintenance. OEM parts with a 90-day warranty on parts and labor. Their statewide main line announces the office closes at 4:30pm but offers an emergency hold option; we called after hours, held, and reached a person in 33 seconds. CFESA NOTE: K&D displays the official Certified CFESA Company badge in its site footer, and its founder was a founding member of CFESA in 1963. However, the K&D branches listed in CFESA's own public service locator do not carry the Certified designation there. Because our policy is to show the badge only where CFESA's locator confirms it, we do not display one here; we record both facts instead. K&D does not publish an email address; non-urgent requests go through the Book Service form on their site, and they do not publish a brand list, describing themselves instead as an authorised service agent, though their site does not name which manufacturers.

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A 24/7 or emergency claim appears on their site; the exact wording was not captured when this listing was verified. Untested.

90-day warranty on OEM parts and labour

Taken from their own website during verification. A cheaper rate with nothing behind it can cost more than a dearer one with ninety days of cover, so it is worth confirming the terms still apply when you book.

What these repairs typically cost, so you can judge whether a quote is in the right region before approving it.

• What oven repairs cost
• What ice machine repairs cost
• What walk-in repairs cost

Diagnostic guides for the equipment this company services. Some faults have a check you can do yourself before paying for a call-out.

• Oven not heating
• Fryer not heating
• Pilot light keeps going out
• Ice machine not making ice

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